Please review our vacation rental policies before booking. These guidelines protect our guests, homeowners, properties, neighbors, and mountain communities. By confirming a reservation, guests acknowledge and agree to the applicable NW Comfy Cabins rental agreement and policies. Contact us with questions before booking.

Occupancy & Vehicle Limits

Chelan County short-term-rental permits establish strict occupancy and vehicle limits for each vacation rental.

  • Property-specific limits: Maximum guest and vehicle counts are unique to each home’s approved permit and are shown in the listing, rental agreement, and arrival information.
  • Do not rely on a general bedroom-to-vehicle formula.
  • Children count toward permitted occupancy.
  • All overnight guests must be included on the reservation.
  • Vehicles must fit in designated permitted parking areas. Street, shoulder, overflow, or neighboring-property parking is prohibited unless expressly authorized.
  • Tents, RVs, and outdoor sleeping are not permitted.

Permit limits are mandatory. Exceeding approved guest or vehicle counts may jeopardize the homeowner’s permit and may result in fines, eviction, or forfeiture of funds.

Booking Eligibility & Minimum Stays

  • Booking guest must be 25 or older.
  • Booking guest must remain at the property throughout the stay.
  • Exceptions may be considered only by contacting our office before booking.
  • Standard minimum stay is generally 2 nights.
  • Federal holiday weekends generally require 3 nights.

No check-ins are permitted on Thanksgiving Day, Christmas Day, or Easter.

Arrival & Departure

Standard Check-IN

4:00 PM Pacific Time

Standard Check-Out

10:00 AM Pacific Time

Early Check-In

May be requested but is not guaranteed. Requests are generally reviewed within approximately 24 hours of arrival.

Late Check-Out

May be requested but is not guaranteed. Requests are generally reviewed within approximately 24 hours of departure.

Unauthorized early arrival or late departure may result in a charge equal to one-half day’s base rental rate.

Payment & Cancellation

These terms apply to reservations of 29 days or less.

Payment Schedule

  • 40% of rental total plus tax is due at booking.
  • Remaining balance is due 30 days before arrival.
  • $250 of the confirmation deposit is non-refundable.

Cancellation Policy

  • 31+ days before arrival: eligible refund less the non-refundable portion, up to $250.
  • 30 days or fewer before arrival: reservation payments are non-refundable.
  • No refunds for no-shows or unauthorized early departures.

Travel Protection

Mountain travel can be affected by severe weather, road closures, wildfire, smoke, power outages, illness, or other circumstances outside our control.

Generali Guest Protect

We strongly encourage optional travel protection. Coverage, exclusions, claims, and reimbursement are determined by Generali under the applicable policy.

General Travel Insurance Brochure
Winter Travel Insurance Brochure
Summer Travel Insurance Brochure

Coverage questions: 866-999-4018 or vacationrentalinsurance.com.

Events outside NW Comfy Cabins’ control do not automatically qualify a reservation for a refund. Benefits apply only to covered events and remain subject to policy terms.

Winter Driving & Mountain Access

Winter conditions are part of the Leavenworth experience, and guests must arrive prepared for mountain travel. We strive to keep applicable driveways plowed and sanded, but snowfall, freezing temperatures, road conditions, and service schedules change quickly.

NW Comfy Cabins cannot guarantee driveway or road conditions at arrival or during the stay.

Winter Guests Must Be Prepared To

  • Travel in an appropriate winter-capable vehicle.
  • Follow property-specific AWD, 4WD, traction-tire, or chain requirements.
  • Carry required traction devices and know how to install them.
  • Monitor weather, road, and mountain-pass conditions.
  • Allow additional travel time.
  • Expect packed snow, ice, snow berms, or new accumulation even after plowing or sanding.
  • Follow listing and arrival instructions and do not attempt access your vehicle cannot safely navigate.

Important: Snow removal is performed as conditions and service schedules allow. Plowing does not guarantee bare pavement or uninterrupted access.

Fees & Damage Protection

  • Property-specific cleaning fee
  • 4% booking fee
  • $12.18 per night Safely Damage Insurance
  • Additional guest fees when applicable
  • Dog fees at participating properties
  • Applicable taxes

Safely Damage Insurance

Intended to help cover qualifying accidental damage during a stay, subject to Safely’s terms, exclusions, and limits.

Intentional, negligent, or otherwise excluded damage is not covered.

Amenities & Maintenance

  • Amenities may occasionally be unavailable due to maintenance, repair, weather, or circumstances beyond management’s control.
  • Amenity availability is not guaranteed.
  • Hot tubs and saunas are used at the guest’s own risk.
  • Promptly report property or amenity issues.
  • Damage caused by misuse may be charged to the guest.

Dog-Friendly Rentals & Petiquette

Dogs are welcome only at designated dog-friendly homes. These guidelines protect the home, neighbors, wildlife, and future guests.

Dog-Friendly Rental Rules

  • No cats or other pets are permitted under the standard policy.
  • General maximum of 3 small dogs or 2 large dogs, subject to property-specific restrictions.
  • $25 per dog, per night plus applicable taxes.
  • All dogs must be registered on the reservation.

Petiquette Guidelines

  • Pick up after your dog and place bagged waste in the outdoor trash receptacle.
  • Complete a final property walk-through before departure.
  • Crate dogs when unattended in a collapsible or hard-sided crate.
  • Keep dogs off furniture and beds. Bring a dog bed or pet blanket.
  • Keep dogs leashed and controlled outdoors and off neighboring properties.
  • Never allow dogs to chase or approach wildlife.
  • Address excessive or prolonged barking promptly, especially during quiet hours.
  • Report indoor accidents promptly.

Unauthorized Pets

  • Guests remain responsible for pet-related damage outside applicable coverage.
  • $50 per pet, per night plus taxes may apply.
  • Additional cleaning charges may apply.

Community Standards & Safety

Quiet Hours

Chelan County quiet hours are 10:00 PM to 7:00 AM. Respect neighboring homes and properties at all times.

Parties & Events

  • House parties, bachelor or bachelorette parties, and weddings are prohibited.
  • Reunions or gatherings exceeding permitted occupancy are prohibited.

Fireworks, Firearms & Fire Safety

  • Fireworks are illegal in Chelan County and strictly prohibited at every property, including firecrackers, rockets, sparklers, and other pyrotechnic devices.
  • No firearms may be discharged on or from the rental property, regardless of lawful possession.
  • Follow all current burn bans and fire restrictions.
  • Unauthorized outdoor fires are prohibited.
  • Violations may result in immediate eviction and forfeiture of funds.

Smoking

All vacation homes are non-smoking indoors, including tobacco, marijuana, and vaping.

Mountain & Wildlife Awareness

  • Wildlife may be present on or near the property. Never approach, feed, or handle wildlife.
  • Secure food, pet food, and garbage.
  • Keep dogs leashed and supervised outdoors.
  • Watch for uneven terrain, snow, ice, roots, rocks, water, and other natural hazards.
  • Seasonal insects, pollen, dust, and wildlife are part of mountain stays.
  • Use appropriate footwear and caution around rivers, lakes, slopes, decks, stairs, and outdoor areas.

Security & Monitoring

Some properties use disclosed exterior security cameras or noise-monitoring systems.

  • Exterior cameras may monitor driveways and exterior areas.
  • No surveillance cameras are located inside vacation homes.
  • Cameras are not intended to monitor private spa areas.

Guest Responsibility

  • Follow all property-specific rules and posted instructions.
  • Promptly report safety, maintenance, or damage concerns.
  • Guests are responsible for their visitors and invitees.
  • Policy violations may result in charges, eviction, or forfeiture of funds as allowed by the rental agreement.

Reservations of 30 Days or Longer

Extended stays are subject to separate payment and cancellation terms.

  • 50% is due at booking when booked more than 60 days before arrival.
  • Remaining balance is due 60 days before arrival.
  • 61+ days before arrival: applicable refund is subject to the non-refundable portion of the reservation.
  • 60 days or fewer before arrival: reservation payments are non-refundable.

Questions About Our Rental Policies?

If you have questions about winter access, Petiquette, a property-specific requirement, or an existing reservation, our local Guest Services team is happy to help.

Call (509) 763-0180