Rental Policies

Occupancy & Vehicle Limits (Chelan County Compliance)

Due to recent changes in Chelan County Short-Term Rental (STR) regulations, strict occupancy and vehicle limits are enforced at all NW Comfy Cabins properties.

• Occupancy: Maximum of 2 guests per approved bedroom
• Vehicles: Maximum of 1 vehicle per approved bedroom

Failure to comply with these requirements places NW Comfy Cabins and the homeowner at risk of permit revocation. Any violations will result in penalties charged directly to the contracted guest, which may include:

• County-issued fines
• Immediate eviction
• Forfeiture of all monies paid

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Parties & Events

NW Comfy Cabins properties are not equipped for parties or events. The following are strictly prohibited:

• House parties
• Bachelor/bachelorette parties
• Weddings
• Family reunions or similar gatherings

If you are attending or planning an event in the area, please contact us—we are happy to recommend appropriate local venues.

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Agreement Acknowledgment

By booking online, guests acknowledge and agree to:

• All policies outlined in this agreement
• The rental contract associated with the reservation

Please review all policies carefully and contact us with any questions prior to booking.

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Booking Eligibility

• The booking guest must be 25 years of age or older
• The booking guest must be present on-site for the duration of the stay
• Exceptions may be considered; please contact our office in advance
• A 100% refundable security deposit may be required at management’s discretion

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Minimum Stay Requirements

• 2-night minimum for all reservations
• 3-night minimum for Federal Holiday weekends:
  • New Year’s Day
  • MLK Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

No check-ins are permitted on:
Thanksgiving Day, Christmas Day, or Easter (no exceptions).

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Check-In / Check-Out

• Check-In: 4:00 PM PST
• Check-Out: 10:00 AM PST

Early Check-In / Late Check-Out

• Requests are reviewed within 24 hours of arrival/departure
• Approval is not guaranteed

Unauthorized early arrival or late departure will result in a charge equal to ½ day’s base rental rate.

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Payment & Cancellation Policy – Short-Term Rentals (29 Days or Less)

Accepted Payment Methods

• Visa, MasterCard, Discover, American Express
• Cashier’s Check (accepted up to 30 days prior to arrival and must clear before paperwork is issued)

Payment Schedule

• 40% of rental total + tax due at booking (confirmation deposit)
• Remaining balance due 30 days prior to arrival
• $250 of the confirmation deposit is non-refundable

Cancellation Policy

• Cancellations 31+ days prior to arrival: Refund minus non-refundable portion (up to $250)
• Cancellations 30–0 days prior to arrival: No refunds
• Exceptions apply only if Generali Travel Insurance was purchased and all policy terms are met

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Weather, Acts of God and Travel Insurance

NW Comfy Cabins is not responsible for disruptions due to:

• Weather conditions
• Road or pass closures
• Power outages
• Wildfires or smoke
• Flight delays or cancellations
• Illness, death, or vehicle issues

No refunds will be issued within 30 days of arrival for these circumstances unless TI was purchased and terms have been met.

Guests are strongly encouraged to purchase Generali Travel Protection, which may cover eligible unforeseen events. Insurance may be purchased up to 48 hours prior to arrival, but cannot be purchased once a weather event, or medical issue has already been declared. Click here for more details: Generali Travel Insurance

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Refund Policy

• No refunds for:
  • No-shows
  • Early departures not authorized by management

Missed Cleaning Policy

In rare cases of a missed clean:

• Guest will be relocated to a clean, comparable property (if available), or
• Housekeeping will be dispatched ASAP
• If guest remains in the home and allows cleaning, cleaning fee will be refunded only
• No additional discounts apply

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30-Day Rental Payment & Cancellation Policy

Payment Schedule

• 50% due at booking (if booked more than 60 days out)
• Remaining balance due 60 days prior to arrival

Cancellation Policy

• Cancellations 61+ days prior: Refund minus non-refundable 50%
• Cancellations 60–0 days prior: No refunds

If final payment is declined, guests must remit payment within 48 hours or the reservation will be canceled and forfeited.

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Additional Fees & Taxes

Fees may include:

• $25 per additional guest per night (beyond base occupancy)
• $25 per dog per night (dog-friendly homes only)
• Cleaning fee (varies by unit)
• 4 % booking fee
• $12.18/night Safely Damage Insurance
• Applicable State, County & Transient Lodging Taxes (10.3%–11.5%)

Intentional or negligent damage is not covered by SAFELY damage insurance.

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Pet Policy

• Dogs only (no cats or other animals)
• Maximum: 3 small dogs or 2 large dogs
• $25 per dog per night plus applicable taxes
• Pets must be:
  • Leashed outdoors
  • Crated when unattended
  • Cleaned up after (inside and out)

Unauthorized pets will result in:

• $50 per pet per night plus applicable taxes
• $75 additional cleaning fee plus applicable taxes

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Occupancy & Guest Registration

• All guests and dogs must be registered by name and age
• Sleeping is only permitted in designated sleeping areas
• No tents, RVs, or outdoor sleeping
• Unauthorized guests will result in immediate eviction

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Noise, Neighbors & Community Standards

Quiet hours are 10:00 PM – 7:00 AM per Chelan County ordinance.

• First violation: Sheriff visit
• Second violation: Eviction and forfeiture of all fees

Prohibited at all times:

• Fireworks (illegal in Chelan County)
• Firearms
• Paintball guns
• Littering or trespassing

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Fire Safety & Burn Bans

Zero tolerance for fires during burn bans.
Any violation will result in:

• Immediate eviction by law enforcement
• Forfeiture of all funds

Guests are responsible for verifying current burn conditions. (Normally run June 1-Sept 30)

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Smoking Policy

All homes are non-smoking, including:

• Tobacco
• Vaping
• Marijuana

Smoking is permitted outdoors only, with proper disposal. We are in a high fire risk area.

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Amenities & Maintenance

Amenities are not guaranteed and may be unavailable due to maintenance.
No refunds will be issued for amenity outages.

Hot tubs and saunas are used at guest’s own risk. Misuse resulting in damage will be charged to the guest.

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Security & Surveillance Disclosure

• Exterior security cameras and noise monitoring systems may be in use at some properties. Noted in listing.
• Cameras are limited to driveways and exterior perimeters
• No interior, spa, or window-facing surveillance

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Final Acknowledgment

By confirming your reservation, you acknowledge that you have read, understand, and agree to all terms outlined above.